Terms of Service
Last updated
Smart FrontDesk is a product of Agentix Vanguard Inc. ("Agentix Vanguard", "we", "us"). It is an AI receptionist that answers your customers on WhatsApp, books appointments, and sends reminders. These terms describe what we provide and what we expect in return.
Trial, cancellation and refunds
Your first 7 days are free and require no card. You can cancel at any time from your settings, and cancelling during the trial charges you nothing. You will not be charged automatically unless you add a payment method and activate your subscription. After you activate, billing is monthly or annual and cancelling stops the next charge rather than refunding the current period — the service stays available until the period you paid for ends. If we charge you in error, tell us and we refund it.
The content you write
You are responsible for what your business tells your customers: your services, prices, hours, policies, and the answers your assistant gives from them. We do not check that your prices are right or your policies are lawful. If a customer is quoted a price you entered incorrectly, that is between you and your customer.
What the assistant will not do
The assistant answers from what you have written and from real availability. It does not invent prices, times or appointments. It is not a person, and it will not give medical, legal or financial advice on your behalf. It can be wrong, and you should read what it tells your customers.
How the service may be used
Smart FrontDesk answers customers who message you, and sends confirmations, reminders and follow-ups they asked for. It is not a tool for bulk or cold messaging. Using it that way puts your messaging account at risk and is grounds for us to suspend the service.
Smart FrontDesk SMS program
If you separately opt in, Smart FrontDesk may send transactional texts about your information request, account and service updates, or marketing texts with product news and promotional offers. Consent is optional and is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time or HELP for help. Opting out of SMS does not close your account. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how contact details and consent records are handled. Submitting the contact form alone does not subscribe you to text messages.
Availability
We aim to keep the service running at all times, and we depend on providers we do not control — WhatsApp among them. When a provider fails, your customer data and appointments are preserved, the affected automation pauses, and we tell you.
Ending the agreement
You can stop at any time and take your customer and appointment data with you. We may end the agreement if the service is used for bulk messaging, for anything unlawful, or in a way that risks other businesses on the platform — with notice, except where the risk is immediate.